PAOLO Nutini fans got an apology and small refund from a ticket firm after chaotic scenes outside his Glasgow gig on Saturday. Ticketmaster said sorry after a new system caused huge queues outside the Barrowland and agreed to pay back a £2.30 processing fee per brief. The gig was a ticketless event and fans instead had to show an email booking confirmation, photo ID and the bank card they used to pay. In an email, Ticketmaster told fans: “We would like to apologise for the issues you experienced at the Barrowland show in Glasgow on Saturday night. “We’re aware that things didn’t quite go to plan and that there were some delays, so we are going to refund you the processing fee of £2.30. “Again, we’re sorry for the inconvenience caused.” The new rules are meant to stamp out online touting. But the system was eventually abandoned and stewards went along the queue handing out wristbands to people who showed their confirmation. Fans were then ushered in to make sure they didn’t miss the start of the gig.